In most cases, you'll be covered by eBay Money Back Guarantee. The buyer is responsible for paying any customs and duty fees for international shipping. If the buyer arranged original shipping or picked up the item, we may not refund the amount of original shipping or pickup cost. float: left; One of the foundations of the eBay experience is the level of trust between all members of the eBay community. The seller is required to reimburse eBay for the amount of the refund. eBay’s mission is to be the world’s favourite destination for discovering great value and unique selection. Also, Ebay is allowing buyers to open a “request” even after the deadline to do so has passed. Learn more about, If the buyer doesn't ask eBay to step in and help within 21 business days of starting a request for a return (or the timelines described if a refund, replacement or exchange isn't received), the request may close automatically. Although before there was a system the seller can issue returning label.

If the buyer isn't happy with the seller's response or doesn't receive a response, the buyer can ask eBay to step in and help. If reimbursement is unsuccessful, the seller agrees to allow eBay to charge their reimbursement or automatic payment method on file for amounts refunded to the buyer. /* ----------------------------------------- */

The seller is required to reimburse eBay for the amount of the refund.

For sellers, responding to a request within 3 business days should not be an issue. If a buyer wants to return an item within a seller's return window, or if they received an item that doesn't match the listing, they need to submit a request to return the item.

In addition, we reserve the right to indefinitely suspend the buyer's coverage under the eBay Money Back Guarantee. If there is a problem with a sale, you can still delight your customer by offering great customer service. The following excluded categories and listing types: A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the address displayed on the, Signature confirmation, if the total order cost (total of item(s), shipping and tax) is $750 or more. If I refund a buyer, will I get a credit for my final value fee? The buyer made the purchase on via checkout or an eBay invoice and paid with one of the following payment methods within the checkout process on eBay: eBay gift cards, eBay bucks and eBay vouchers, The item was paid for in a single payment, Items collected in person are covered, provided all other requirements are met, Transactions paid with any offline payment method (examples: cash, bank to bank transfer, money orders, escrow services), Buyer remorse or any reason other than not receiving an item or receiving an item that isn't as described in the listing (see the seller's return policy for return options), A local pickup item wasn't collected by, or on behalf of, the buyer, The buyer arranged for courier pickup, their own shipping method, or freight delivery of the item, The item was sent to another address after the original delivery, or buyer uses a freight forwarder (exceptions which are still eligible for coverage include: eBay shipping programs such as the Global Shipping Program and eBay international standard delivery), The buyer reports that the item doesn't match the listing description when it has been inspected through.

After 3 days, without warning, the buyer escalated to Ebay overnight (our time). Replacement and exchanges can be requested by the buyer and/or seller. If dissatisfied with the seller's solution, the buyer can ask eBay to step in and help. Exchanges are based on value of the original purchased item, with current and equal value.

You can find further details about reimbursements in our User Agreement. Buyers take weeks to send items back, all the time I have a hold on the funds and don’t have the stock to resell.

@ Bryan, then the seller would be receiving defects on their account. eBay Money Back Guarantee means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. If the seller is responsible for providing means of return shipping and does not upload a label, we may wait up to 35 business days from the date the return was accepted before closing the return, If the seller shipped a replacement or exchange and the buyer has not shipped the original item back within 20 business days of the buyer starting the return, we charge the buyer's PayPal account for the, A buyer opening duplicate requests using other buyer protection programs, A buyer colluding with a seller to wrongly declare an item's value for customs, A buyer filing a chargeback after receiving a refund, A buyer claiming an item was not received when there is proof of delivery to the buyer's address on the, A buyer falsely claiming an item was not as described, A buyer returning an item other than the original item received, A buyer using or damaging an item and then returning it, The seller doesn't fulfil their return policy as stated in the listing, The seller doesn't offer returns or the return is outside the seller's stated return window, and, The seller accepts returns and the buyer requests a return within the seller's stated returns window, and, The item is returned in the same condition as it was received, Buyers and sellers permit us to make final decisions about all cases, including appeals. The buyer opens a case, is asked to give it a little longer as it just outside the estimated delivery time.

Even though a seller is not obliged to refund, these requests appear exactly like the ones which are valid and have the same warnings attached for inaction. eBay may place the amount refunded to the buyer on their invoice subject to their automatic payment method. Information required to prove a successful on-time delivery is all of the following: If we determine that the item wasn't successfully delivered or collected, the full cost of the item and original shipping will be refunded to the buyer. eBay will review the details of the buyer’s case and make a decision within 48 hours and the reward for the seller is a ding on your account for a case closed by eBay without seller resolution. You can find further details about reimbursements in our User Agreement.

Buyer protection is available to buyers who have purchased items on the following eBay sites: To help make buying on eBay a safe and enjoyable experience, we've put in place a number of policies and guidelines. Learn more about, The seller chooses not to accept a return request when they offered returns in the listing, The return request was opened because the item was not as described, The seller did not provide a return shipping label or funds for the buyer to return the item, The item no longer has a value (for instance, a ticket for a cancelled event), A buyer can report that they didn't receive an item once the item's latest estimated delivery date has passed, and for 30 days after the, For event tickets, a buyer must report that they didn't receive the tickets no later than 7 days after the event date or 30 days from the latest estimated delivery date, whichever is later, The seller has 3 business days from the report to respond to the buyer with a solution (through either a replacement, a return, or a refund). Something went wrong. Learn more about, The buyer can provide, via written proof from the carrier, that they refused the package because it arrived empty or was damaged in shipping, The buyer accepted and opened the package only to determine that it was an empty box, The item arrived COD because it didn't have enough postage on it, The item arrived after the estimated delivery date, The seller overstated the value of the item, which caused customs fees to be higher, We can't determine that the item received matches the listing description, even if the seller doesn't offer returns, or, The seller's stated return window and policy applies to the item, or, The seller has already offered to accept a return of the item, Buyers may be liable for any loss in value of the item if this loss in value is attributed to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the item.

If a buyer doesn't have a PayPal account, we ask the buyer to create one with their eBay registered email address to claim their refund. Conditions and exclusions apply, so for all the details of how the eBay Money Back guarantee works, please see our full policy guidelines below. If asked to step in and help, we review the information provided by the buyer and seller for evidence of a successful on-time delivery to the buyer's address (as displayed on the 'Order details' page) or proof of collection by the buyer. Many a Monday morning I would receive up to 50 returns at my door.

eBay Money Back Guarantee means you'll get your money back if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing.

If a replacement or exchange is agreed upon, the buyer has 5 business days to ship the item back to the seller with return tracking. Activity that is not allowed includes, but is not limited to: For more information on consequences, see the Using eBay section of the User Agreement. What happens if the seller doesn't respond or won't give me a refund? We'll review the details of your case and make a decision within 48 hours.

BTW have had a first taste of this 3 day bullsh*t. An overseas buyer claimed INR in the US and agreed to wait another week to see if it turned up, with a guarantee of a refund if it didn’t.

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