By Angela Martino on May 10, 2020 Shopping at Arrow Furniture for the second time proves to be of great experience. How BBB Processes Complaints and Reviews. I was extremely happy that we found quality pre owned office furniture that looked like new and had it delivered and installed the same week. I. our display models that have the similar finish on them. The guys at Arrow had the best pricing and delivered all on time as promised. The primary assist when coordinating with the service manager in resolving customer service issues and assist sales associates in closing the sales. quality furniture. [email protected]. Hi Mimi. All rights reserved. Arrow has been in business since 1988 and takes pride in offering excellent customer service over the last 24 years. Thanks Kathryn! BBB is here to help. Sorry to hear that you are not happy with your furniture. Thank you! I called on August 6, was told the bed wouldn’t be ready until the end of September.

When we were opening our Management Corp we were on a tight budget. I am a single mom of three kids and don’t have the luxury of throwing $2500 away just because they feel entitled. We appreciate your patience as we and everyone in our communities focus on addressing this crisis.

Hakim Khan and his staff, particularly Austin, were excellent to deal with. We do have a no refund policy which is clearly stated on your invoice where your signature is required but we do allow changes before delivery. They initially did not agree to change saying that it's a antique finish. We couldn't be more thrilled to hear that Dolly at our Brampton location was able to be of such help.

Jason M. - Sales Manager. BBB remains operational and focused on serving our business community and our consumers throughout this crisis. Sri T. - Sales Manager, My mom and I went into the Brampton store and we greeted warmly by Christine. Where as I paid them 99 dollars delivery charge . We are so happy that Sonal was able to help with your purchase and make sure you found something perfect for your son. You’ll be lucky to have Dolly show you around. I'd highly recommend them and will purchase from them again in the future. customer service is good until you pay … Sri T. - Sales Manager. I see that we have been to your house post-delivery as well to service a different issue which has been taken care of. I also found their prices to be much better than their competitors. I greeted customers and sold product.

We are so happy that it did for you here at Arrow.

Thank you so much again for your continued business and we look forward to seeing you again soon. "So I am updating this review due to positive changes that have occured over the last week.

Thank you so much for your business and we look forward to seeing you again soon. Is Indeed your favorite place to learn about companies? I'm not sure where the 'End of September' notice on your bedroom set came from originally but you had originally asked for 'Middle of August' delivery and that set is on schedule to be delivered. My sister came the first week of July and got the same bunk bed Delivered 2 days later. The chair had no damage but we did agree for the customer to return it and purchase something else.

Unfortunately on  rare occasions there are delays from suppliers and manufacturers. Thank you so much again for your business! Arrow Furniture Reviews expert in home furnishing boasting of four swanky outlets in the GTA area, has carved its niche as the most trusted furniture store brand in Toronto and as a responsible corporate citizen. They will be replacing the table even though the new sample was the same color…". We love the furniture we bought from the arrow furniture. i bought a lot of items the chair and the footboard of the bed has the didnot matched like the head board and other parts. Sri T. - Sales Manager. avoid - bring your business elsewhere. We have continued to use Arrow as our company expands. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. very disappointed, avoid the arrow furniture, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Very disappointed and will not buy or recommend to anyone. When we built out our new offices we shopped both online and all around Westchester and lower Ct. for office furniture. BBB reports on known marketplace practices. The complaint has been investigated and resolved to the customer's satisfaction. Some of the sources of information BBB relies on are temporarily unavailable. I ordered a bunk bed in the middle of June. International Association of Better Business Bureaus. The guys at Arrow had the best pricing and delivered all on time as promised. But we had very very good experience from other furniture stores in terms of their customer service. BBB remains operational and focused on serving our business community.

"I'd love to share my experience at Ballard designs. BBB Business Profiles may not be reproduced for sales or promotional purposes. Dear Student, Kindly call us back or please provide your contact details to... Dear Student, We apologize for any inconvenience that has been caused to you... Dear Reemat, We completely relate to your situation and we would like to help... Hi Bridget this is Jim W. ( Turk) hope all is well. When we built out our new offices we shopped both online and all around Westchester and lower Ct. for office furniture. We are thrilled that Gurpreet was able to be of such help and couldn't be happier to hear that you are loving your new furniture. This is not my first purchase from Arrow Furniture, and it will definitely not be my last! As a matter of policy, BBB does not endorse any product, service or business. In this instance, understandably the customer did not have the desire to wait and was refunded their deposit immediately. I was a Sales Associate and nothing more. Phillip & Maggie, Thanks Phillip & Maggie! We are so happy that Dolly was able to be of such help and you enjoyed your shopping experience at Arrow.

i am heartbroken that is all i can say, 35 Arrow Rd, North York, Toronto, ON M9M 2L4, 1825 Dundas St E, Mississauga, ON L4X 2X1. She presented herself in a very professional manner and answered all our questions. Unfortunately, this is not covered under the warranty. Unlike much of their competition, there was no pressure to buy "today only specials"  and their were no pricing games they were very transparent. 0. 7 reviews of Arrow Furniture "I recently purchased dining room and bedroom furniture, as well as some accessories.

Welcome to While the delivery of your bunkbed says 'approximately end of July' as the delivery date on your invoice, it is a couple of days late and ready for delivery. Absolutely horrible experience. I sent them the comparisons and photos. We are so happy that Sonal at our Mississauga location was able to be of such help. They rather said it's a factory defect.

If I no longer wish to shop in your store that is my legal right and I shouldn’t lose my money because of, Hi Zemira. On one velvet chair it was obvious that the tag was removed and the other chair was absolutely dirty the floor model chair was even better.Even the complaint item had a open packaging which were different from the other non complaint items. The bedroom collection has a antique finish on it, The furniture was not dirty, just the finish on it and we showed Mr. and Mrs. If you would like to contact us any further, do not hesitate to do so. The furniture that was purchased was all brand new in original factory boxes. Thank you. I have shopped at Arrow furniture for years and have never had any issues.

Enjoy your new furniture and we look forward to seeing you again soon.

BBB Business Profiles generally cover a three-year reporting period.

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